FAQs

Subscription
This FAQ should help address common questions about the subscription options and guide users in choosing the best plan for their needs.

1. What are the benefits of subscribing?

Relationship Building: Subscribing to our free or paid plans helps us understand you and your preferences better. We welcome your comments, suggestions, and feedback.

Influence Development: Subscribers often have a say in the direction of future website updates and features, giving you a direct influence on how the community evolves.

Sustainability: Your paid subscription helps cover the costs of running and maintaining the website, ensuring its longevity and continued operation.

Content Creation: The revenue from subscriptions enables the development of higher-quality content, tools, and features, enhancing the community for everyone.

Development and Innovation: Your support funds continuous website improvements, enabling our developers to innovate and introduce new features that benefit the entire community. This support also helps fund other related projects.

2. What is included in the free and paid subscription?

We have free subscription and a three-tiered paid subscription. Subscribing gives you access to a wide range of features and content, depending on the plan you choose. Paid subscribers enjoy additional perks such as premium content, advanced tools, ad-free experience, and priority customer support.

The free subscription version includes access to basic features and content. You can use limited tools, read selected articles or resources, and participate in community discussions. However, some advanced features, premium content, and ad-free browsing are reserved for paid subscribers.

3. How much does the paid subscription cost?

The cost of the paid subscription varies based on the plan you choose. We offer several tiers to fit different needs, including monthly, and yearly. You can find detailed pricing information on our subscription page. (Click the link here to view).

4. What payment methods are accepted?

We accept a variety of payment methods, including bank transfers, credit/debit cards, Wise, e-Wallets etc. Payment options may vary depending on your location.

5. Can I switch between plans?

Yes, you can upgrade or downgrade your subscription plan at any time, no explanations needed, but, you can clarify if you want to. Changes will be reflected in your next billing cycle. If you upgrade, you’ll gain immediate access to the new features.

6. Is there a free trial for the paid version?

Yes, occasionally, we offer a free trial period for new users to experience the benefits of the paid subscription. The trial period typically lasts 7 to 30 days, depending on the current promotion. If you face any issues with accessing the materials you want, please let us know immediately. You can cancel at any time during the trial without being charged.

7. What happens if I cancel my paid subscription?

If you cancel your paid subscription, you will retain access to the premium features until the end of your billing cycle. After that, your account will revert to the free version with limited access.

8. Can I get a refund if I’m not satisfied with the paid subscription?

After your free trial period, refunds are handled on a case-by-case basis. If you experience any issues or are unsatisfied with your subscription, please contact our customer support team within 30 days of your purchase for assistance.

9. How do I subscribe to the paid version?

To subscribe, visit our subscription page. (Click the link here to view). Choose your preferred plan, and follow the prompts to enter your payment details. Once completed, your account will be upgraded immediately.

10. What if I face technical challenges in subscribing?

Send us an email, and we will assist you.

11. Are there any waivers or discounts available for students, financially challenged etc.?

Yes, for courses and other resources, we offer waivers and discounts for students, the financially challenged and sometimes other groups. Please contact us to receive the waiver or discount.

12. How do I cancel my subscription?

You can cancel your subscription at any time by going to your account settings, selecting the subscription tab, and following the cancellation instructions. Be sure to confirm the cancellation to avoid any future charges.

13. Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to ensure that your payment information is safe and protected.

14. I would like to donate, is that possible?

Thank you for your donation. Please visit the Subscription/Donation page. Your support makes a profound difference, allowing us to reach more people with faith-driven news and spiritual insights that inspires and informs our community. Your partnership helps us grow and extend our impact across Asia and beyond.